FAQ

Orders & Payments

Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Q: Can I modify or cancel my order after placing it?
If your order hasn't been processed yet, we can assist with modifications or cancellations. Please contact us promptly at Contact Page.

Q: Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping or personalized messages.

Shipping & Delivery

Q: What are your shipping options and costs?
We offer free worldwide shipping on orders over $50 AUD. For orders under this amount, shipping costs will be calculated at checkout.

Q: How long will it take to receive my order?
Delivery times vary by location. Typically, orders are delivered within 7-14 business days. Refer to our Shipping Policy for various locations. 

Q: Do you ship internationally?
Yes, we ship to multiple countries worldwide. You can select your country at checkout to see if we deliver to your location.

Returns & Exchanges

Q: What is your return policy?
We offer free returns within 30 days of purchase. Items must be unused and in their original packaging.

Q: How do I initiate a return or exchange?
To start a return or exchange, please visit our Contact Page and provide your order details.

Q: Are there any items that cannot be returned?
For hygiene reasons, certain items like nursing products may not be eligible for return, unless the product is faulty. Please refer to our return policy for more details.

Product Information

Q: How do I care for the products?
Care instructions are provided on each product page. Please follow them to ensure the longevity of the items.

Q: Do you offer size guides?
Yes, size guides are available on relevant product pages to help you choose the right fit.

Support & Contact

Q: How can I contact customer support?
You can reach us through our Contact Page for any inquiries or assistance.

Q: What are your customer service hours?
Our customer service team is available Monday to Saturday, 9 AM to 5 PM AEST.